Engaging Communities and Service Users: Context, Themes and Methods

ISBN-13: 9780230363076 / Angielski / Miękka / 2013 / 240 str.

Billie Oliver

Opis

This book explores structures, processes, theories and practices of engagement and participation with communities, groups and individuals in a diverse range of UK and international settings.

Spis treści

PART I: CONTEXT 1. Engaging with Communities and Service Users: Introduction and Definitions 2. The Policy Context PART II: THEMES 3. Encouraging Association 4. Activating Citizenship 5. Releasing Capacity 6. Exploring Boundaries PART III: METHODS 7. Supporting Engagement through Advocacy and Mentoring 8. Learning through Conversations 9. Evaluating Engagement and Participation 10. Emergent Landscapes.

O autorze

Billie Oliver is Associate Professor in Integrated Children and Young People's Services at the University of the West of England, UK. Billie has worked in community and voluntary sector settings and is a qualified youth worker. Her research interests include participatory community engagement, social policy, integrated practice and professional identity.
 
Bob Pitt is a Senior Lecturer at the University of the West of England, UK. His professional background is in community and adult education and community work. He teaches on social work and public health programmes. Bob's main area of research interest is participation of adult learners in post-compulsory education.

Blurb

Across the range of social care, health and welfare professions, it is essential that students and practitioners engage meaningfully with the communities and service users they work with. This book offers a timely and practical guide to the methods and skills related to forming and developing such partnerships.
 
Helping both aspiring and experienced practitioners to empower communities and service users, this book:

• Explores how the developing roles of communities and service users influence policy, services and practice.

• Highlights the different ethical, power and boundary tensions when working with communities and service users and suggests ways to overcome them.

• Provides examples, case studies, activities and useful resources which help illustrate ways and methods of empowering people and enabling their voices to be heard.

An accessible and wide-ranging book, Engaging Communities and Service Users is a must have text for students and practitioners in social care, health and welfare.