Encounters at the Counter

ISBN-13: 9781009215992 / Angielski / Twarda / 2023 / 300 str.

Opis

Brings together a set of studies that explore the dynamics of conversation between sellers and customers in shop interactions.

Spis treści

1. Encounters at the counter: An Introduction Lorenza Mondada, Marja-Leena Sorjonen, and Barbara Fox; 2. Approaching the counter at the supermarket: Decision-Making and the accomplishment of couplehood Elwys De Stefani; 3. Customers' inquiries about products: Establishing grounds for the decision to buy Katariina Harjunpää, Lorenza Mondada and Kimmo Svinhufvud; 4. Offering a taste in gourmet food shops: Small gifts in an economy of sale Lorenza Mondada; 5. Embodied trajectories of actions in shop encounters: Giving or placing products on or over the counter Lorenza Mondada and Marja-Leena Sorjonen; 6. Unpacking packing Anna Lindström and Barbara Fox; 7. The request-return sequence: What can happen at the interface between picking up a repaired item and paying for it Barbara Fox and Trine Heinemann; 8. Moving money: Money as an interactional resource in kiosk encounters in Finland Mia Halonen and Aino Koivisto.