Employee Satisfaction & Loyalty in Hotels within Malaysia

ISBN-13: 9783659176005 / Angielski / Miękka / 2012 / 124 str.

Rahman Abdullah; Harnizam Zahari; Azahar Adzmy

Opis

Employee Satisfaction & Loyalty in Hotels within Malaysia identifies the main issues related to employee turnover and its main relation towards employee loyalty in Malaysia. Loyalty and satisfaction which possess significant similarities and differences in certain terms are being evaluated critically based on latest research within the context of Malaysian hospitality environment.This book hopefully could provide an insight for management, especially for the hospitality practitioners to reevaluate their employees work policies, remuneration and benefits in relation to ensure satisfaction and loyalty from their employees in their respective organization.

O autorze

Harnizam Zahari.Azahar AdzmyCurrently the authors are working as lecturers in MARA University of Technology, Terengganu, Malaysia. The authors main interest of research are in organizational behavior, service quality, job satisfaction,and management within the hospitality industry.