Employee-Centric IT: Advancing the Digital Era Through Extraordinary IT Experience

ISBN-13: 9781484291856 / Angielski

Mark Ghibril

Opis

Global surveys from McKinsey, BCG, Gartner, and others show that less than 30% of digital transformation programs succeed in their missions to improve a company’s performance and employee productivity. This is due to the fact that IT efforts within the company do not center around the employee. This book will provide concrete steps to allow both IT professionals and business leaders to transform the way they deliver IT to employees – with the employee (the human) centered in their transformation.

The concepts, models, checklists, and playbook you'll review are based on the author's many years of experience, lessons learned, and proven outcomes. IT organizations want to improve their employee experience but don’t know how and this is the “must have” book for those who don’t know where to start. More than two-thirds of today’s jobs require good digital and IT skills from employees. The expectations of management, who invest in these big digital transformations, is that the employees will become more productive, effective and help the bottom line. However, this can only happen through active and proactive change of IT operations and transformations that center the employee, rather than technology or senior management. 

This book reveals the benefit of moving towards an approach where employees gain technology aptitude, are up for technology change, and are willing to learn more for their benefit and even provide feedback on ways to improve these tools, trainings and support. You'll see how  employee engagement and experience research, concepts, and implementations are growing rapidly across many organizations and taking a key role in their global strategies. Employee-centric IT will transform employees to own their digital literacy and development, and this in turn reduces or even eliminates the shadow IT need and allows the organization to drive and implement successful digital transformation.

What You'll Learn

• Understand the value of being employee-centric in IT departments versus current models
• Take steps to win IT team’s acceptance of the changes needed to achieve employee-centricity
  
• Be proactive in providing training & information on digital & productivity tools

Who This Book Is For

Business leaders, IT and digital leaders as well as IT employees who would like to transform their current IT and Digital teams to be more employee centric and drive highest level of value, adoption and satisfaction for their IT/digital programs, transformations and investment. 

Spis treści

Introduction (introduction to the topic and why Employee centric IT is needed) 

○ Chapter 1: From Technology Centric to Employee Centric IT

■ Dysfunctions of IT

■ Understanding Employees as Humans and not data points

○ Chapter 2: Employee Experience and its core pillar – Employee Centric IT

■ Why Employees are Forgotten

■ Dimensions of Employee Centric IT

■ Trust Equation 

Part 1: Winning Employees’ Hearts (Covering the activities to achieve the first part of the trust equation which is winning the hearts) 

○ Chapter 3: Winning the Engagement

■ Employee Engagement

■ Community Engagement

■ Summary and Self-Assessment

■ Checklist for Winning the Engagement

○ Chapter 4: Winning the Support

■ Focused and employee-centered “care”

■ Listening

■ Summary and Self-Assessment

■ Checklist for Winning the Support 

○ Chapter 5: Winning the Culture

■ Communication

■ Collaboration

■ Technology

■ Summary and Self-Assessment

■ Checklist for Winning the Culture

Part 2: Winning Employees’ Minds (Covering the activities to achieve the second part of the trust equation which is winning their minds) 

○ Chapter 6: Winning the Operations

■ Data Driven

■ Education Driven

■ Personas

■ Productivity Driven

■ Summary and Self-Assessment

■ Checklist for Winning the Operations

○ Chapter 7: Winning the Transformation

■ Priming of the change

■ Change Impact Analysis

■ Summary and Self-Assessment

■ Checklist for Winning the Transformation

○ Chapter 8: Winning the Innovation

■ Incremental 

■ Radical

■ Summary and Self-Assessment

■ Checklist for Winning the Innovation

Part 3: Winning your IT Team (steps to take to win IT team’s acceptance of the change needed towards employee-centricity and how to achieve it)

○ Chapter 9: Winning the IT Team’s Structure

■ Summary and Self-Assessment

■ Checklist for Winning the Structure

○ Chapter 10: Winning the IT Team’s processes

■ Summary and Self-Assessment

■ Checklist for Winning the Processes

○ Chapter 11: Winning the IT Talent & Skills

■ Summary and Self-Assessment

■ Checklist for Winning the Talent & Skills

○ Chapter 12: Winning the IT Leadership & Culture

■ Collaboration

■ Psychological Safety

■ Summary and Self-Assessment

■ Checklist for Winning the Leadership & Culture

Part 4: Evangelizing Employee Centric IT in your organization (Putting all the steps together in a playbook to be used in implementing Employee centricity in an organization) 

○ Chapter 13: Implementing & Scaling Employee Centric IT for your Company

■ Preparation 

■ Implementation 

■ Lessons Learnt and Pitfalls

○ Chapter 14: How to deal with the Hybrid Way of working and Employee Centricity

○ Chapter 15: There is no End in Sight

● Conclusion

O autorze

Mark Ghibril is a senior executive with global leadership experience in business digital transformation, strategy, operations and cybersecurity, working alongside C-suite peers to drive business value and business change. Mark is working with multiple startups as part of their advisory boards providing digital industry knowledge, strategic and tactical advice to capitalize on investment and go-to market strategies.

Mark developed from scratch an employee centric IT experience and interaction concept and driven the change across multiple large companies globally and now it is the global employee IT experience model for more than >350,000 employees worldwide. He has talked at several industry conferences run by PEX Network (Process Excellence Network), Technology Leaders Club (Technology Leaders Club — Home) , and internal Gartner best practice sessions with other industry leaders. 

Mark is passionate about technology and how it positively influences organizations and society and shares hi thought leadership through his blog: www.thedigitalconsumer.org

Blurb

Global surveys from McKinsey, BCG, Gartner, and others show that less than 30% of digital transformation programs succeed in their missions to improve a company’s performance and employee productivity. This is due to the fact that IT efforts within the company do not center around the employee. This book will provide concrete steps to allow both IT professionals and business leaders to transform the way they deliver IT to employees – with the employee (the human) centered in their transformation.

The concepts, models, checklists, and playbook you'll review are based on the author's many years of experience, lessons learned, and proven outcomes. IT organizations want to improve their employee experience but don’t know how and this is the “must have” book for those who don’t know where to start. More than two-thirds of today’s jobs require good digital and IT skills from employees. The expectations of management, who invest in these big digital transformations, is that the employees will become more productive, effective and help the bottom line. However, this can only happen through active and proactive change of IT operations and transformations that center the employee, rather than technology or senior management. 

This book reveals the benefit of moving towards an approach where employees gain technology aptitude, are up for technology change, and are willing to learn more for their benefit and even provide feedback on ways to improve these tools, trainings and support. You'll see how  employee engagement and experience research, concepts, and implementations are growing rapidly across many organizations and taking a key role in their global strategies. Employee-centric IT will transform employees to own their digital literacy and development, and this in turn reduces or even eliminates the shadow IT need and allows the organization to drive and implement successful digital transformation.