Effects of Human Resource Management on Total Quality Management : Human Resource Management functions on Total Quality Management to enhance quality and customer satisfaction

ISBN-13: 9786202074810 / Angielski / Miękka / 2018 / 136 str.

Balaji Kumarasamy; Ashwini Anandaraj

Opis

This book is primarily for scholars and students , so the language used is simple and easy to understand. It is hoped, that the book would serve as a useful text for Research people. This book provides a concept about the Human Resource management function on Total Quality Management to enhance quality and customer satisfaction, to study about the Human Resource Management and Total Quality Management concepts to develop the organization internally and externally. In addition to the useful sources of information related to Human Resource Management and Total Quality Management, a variety of tools used to analysis the concept. The very intention of this book is to provide sounding information to management scholars and students with the most current and comprehensive study of the field.

O autorze

Mr. Balaji Kumaraswamy, DLL, BISM, MBA, Mphil, Research Scholar and HR Manager. He has published articles in reputed journals. Area of Interest:TQM, HRM and Industrial Relations & Labour Welfare.Ms.Ashwini Anandaraj, MBA, Mphil, Research Scholar and Assistant Professor. She has published articles in reputed journals. Area of Interest: HRM & TQM.