Effective Multi-Unit Leadership and International Multi-Unit Leadership: 2-Volume Set: 2-Volume Set

ISBN-13: 9781472421982 / Angielski / Twarda / 2013 / 566 str.

Chris Edger

Opis

Multi-site service organizations are economically significant, but under-researched and poorly understood.Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). This district, area or regional manager, is tasked with maximising revenue and profit from a complex and ambiguous positional space. Sandwiched between the centre and the unit they need to motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda.Based on extensive case study research across multi-unit service organisations in developed economies this first book is an essential guide to the 'art and science' of Effective Multi-Unit Leadership. Edger provides an Integrated Model of MUL that explains how key activities (sales-led service, systems and standards) are driven through behavioural practices (commitment, control and change) underpinned by MUL personal characteristics (expertise, emotional intelligence and energy). Central to this is 'portfolio optimisation through social exchange' (POSE) where MULs apply 'local leadership', leveraging their portfolios through the deft application of exchange-based currencies.The second book, International Multi-Unit Leadership, takes a broader cross-border perspective on 'leading from the middle' in international subsidiaries that are committing significant capital to land-based infrastructures in emerging markets. It captures the zeitgeist of internationalizing hospitality, retail, service and leisure organizations facing enormous challenges in relation to multi-channel/smart technology spread, divergent national cultures and emergent, imitative local competition, and addresses how to generate commitment amongst unit managers and team members, whilst coping with their firm's country of origin-based control agendas.

Recenzje

’For decades we have focused on what makes top leaders successful. [Chris] Edger has taken us to a different level and focuses on leading from the middle. It is not the strategies that are necessarily wrong in under-performing multi-unit enterprises but rather the failure to consistently execute them. This book balances academic rigour with practical application ideas that can help companies to use this undervalued group of leaders more effectively.’ Reg Sindall, Executive Vice President, Corporate Resources , Burberry plc 'This book offers an in-depth assessment of the pressures, challenges and changes facing those of us in multi-unit leadership, together with a framework for making sense of, and developing, our practical experience. Multi-unit leaders, working in constant tension between units and the centre, should read this book and then look again, as I did, at how they lead their teams to deliver results for customers and investors.' Ian Burke Chairman and Chief Executive, The Rank Group plc 'This book provides the definitive guide to successful Multi-Unit Leadership in Multiple Retail, Hospitality and Leisure Chains' Kevin Todd, President and Chief Executive of Rosinter Restaurants, Russia ’Effective Multi-Unit Leadership is a refreshingly engaged enquiry into an important and under-researched topic. In the vanguard of recent enquiries into the activities and practices of critical executives in large businesses, this book draws upon primary data and pithy examples from industry to identify key factors answering the question, "what makes a good multi-unit leader?" These findings will be of great interest to academics and practitioners alike.' Duncan Angwin, Oxford Brookes University, UK

O autorze

Chris Edger is Professor of Multi-Unit Leadership at Birmingham City Business School, Birmingham City University, UK. Concentrating exclusively on the art and science of effective ’local leadership’ within multi-unit contexts, Professor Edger’s teaching specialisms are Service Leadership and Operational Improvement. He has a PhD from Warwick Business School (ESRC award), a DMS and MBA from Nottingham Business School, an MSc (econ) with distinction from the London School of Economics and is a Fellow of the Chartered Institute of Personnel and Development. Professor Edger has held Area, Regional and Executive Director positions in UK, US and European-owned multi-site Corporations. Latterly he was Group HR, Service and Productivity Director of Mitchells and Butlers Plc., the UK's leading casual dining operator (22 brands, 2,000 sites and 44,000 employees). In 2010 he and his HR team won the Personnel Today 'HR Impact of the Year' Award.