Effective Knowledge Management: A Best Practice Blueprint

ISBN-13: 9780470844496 / Angielski / Miękka / 2002 / 208 str.

Sultan Kermally

Opis

Knowledge Management (KM) remains high on the critical business agenda. Using the proven CBI Fast Track blueprint format, this book explains sin simple and concise terms how you and your company can understand the critical issues of KM, create the right culture and conditions for effective knowledge transfer, incorporate technologies into your long-term KM strategy and accurately measure the benefits KM brings. Sultan Kermally is a highly-experienced practitioner who offers a clear, hands-on approach to a difficult-to-master topic.

Spis treści

Series Foreword (Digby Jones)

About the Author

Acknowledgements

Introduction: Managing Knowledge without Tears

Best Practice Transfer: A Business Imperative

Creating Organisational Knowledge of External Changes

The Importance of Managing Knowledge

Creating and Transferring Knowledge in Your Organisation: Focusing on Employees and Customers

Technology and Knowledge Management

The Leadership Factor and Knowledge Management

Knowledge, Intangible Assets and Superior Performance

Measuring Intangible Assets

Knowledge Management in Practice: Making a Start

A to Z of Managing Knowledge

Further Reading

10 Useful Web Sites

References

Index

O autorze

Sultan Kermally ist Trainer, Coach und Berater im Bereich Wissensmanagement.

Blurb

The efficient and effective creation, transfer, sharing and management of knowledge remain on the critical business agenda. They are key methods of gaining and sustaining competitive advantage for relatively little financial investment.

In fact, knowledge management increases in importance as the products and services of more and more companies exist as ideas and innovations. Knowledge management is equally applicable to the intangible and the tangible. The management of knowledge and therefore diversity also grows in significance the quicker and more complex organisations become. These issues are important for businesses both small and large, and this book has been written to address companies of all sizes.

With effective knowledge management you can expect a reinvigorated corporate culture, an accessible pool of talent and creativity, a motivated and flexible workforce, loyal customers and more efficient systems and processes. This book will enable you to benchmark best practice, measure and leverage intangible assets, and implement quickly and effectively relevant knowledge management practices. It will be of particular interest for mid– to senior– level execs, owner–managers of SMEs, consultants, trainers and business advisers.