E-Governance in the Public Sector: A case study of the CAS in Tanzania

ISBN-13: 9783659972881 / Angielski / Miękka / 2016 / 280 str.

Fabian Gallus Mahundu

Opis

The work demonstrates that, notwithstanding the fast development and uptake of Information and Communication Technologies (ICTs), the implementation of the Central Admission System (CAS) in Tanzania is hampered by the fact that most of the end-users of CAS (particularly applicants) have relatively low access to the ICT infrastructure. Several factors continue to have a significant effect on the implementation of CAS, which in turn lead to implications for the uptake of improved admissions service delivery and quality assurance. A digital divide, resistance to change by some higher education institutions (HEIs), poor ICT skills among applicants, the costs of internet services, unreliable electricity supply, and inadequate IT experts continue to frustrate the objective of improved admissions service delivery and quality assurance. As a technological innovation in the workplace, the CAS has led to a restructuring of admissions work tasks among admissions officers, a need to review job descriptions, introduced tighter controls over admission work processes, and has shaped admission workers' professional identities and self-presentations.

O autorze

Dr.Fabian G.Mahundu(PhD)is a senior officer working with the Tanzania Commission for Universities (TCU) an agency responsible for Quality Assurance. He is a researcher in the wider area of Industrial and Economic Sociology. Currently he has dedicated his publishing in the fields of e-governance, technology and society; and workplace restructuring.