E-Commerce Usage by the SMEs in Northern Malaysia

ISBN-13: 9783639173949 / Angielski / Miękka / 2009 / 84 str.

Voon Kiong Liew

Opis

The is a study to assess the state of e-commerceadoption by the SMEs in Northern Malaysia and toexamine the factors that might hinder the adoption.Quantitative Analysis of the data obtained found thatthe general usage of e-commerce among the SMEs inNorthern Malaysia was low; most firms seemed to haveimplemented only basic e-commerce applications.Analysis of benefits realized found that most of theSMEs only gained some of the benefits of e-commerce.Benefits realized were in the areas of customerservice, market expansion, and back-end efficiencyand inventory management. SMEs who have adoptede-commerce seemed incapable of improving theiroverall performance and profitability. Examination ofthe factors that might hinder the adoption ofe-commerce by the SMEs in Northern Malaysia wasfactors related to organizational, governmental andenvironmental barriers. Out of the three factors,only the factor associated with environmentalbarriers has a significant correlation with theextent of e-commerce adoption. Regression analysisconfirmed that the factor related to environmentalbarriers has significant negative influence on theextent of e-commerce adoption.

O autorze

The author academic qualifications :
1. B.Sc(Hons)degree (mathematics), University of Malaya,1981
2. Master of Management(distinction), University of Malaya, 2000
3. Doctor of Business Administration, University of South
Australia, 2004
Publication: "Visual Basic 6 Made Easy" published by Booksurge LLC
His website: www.vbtutor.net