Introduction 11 Serve 9Selflessness 11Service Unlocks Leadership 14Service Changes Hearts, and Changed Hearts Change People, Teams, and Organizations 16The Magic of Service (The Service Effect) 22Service to Results 29The Practice of Service 32Acts of Service 41Service Impacts 45Serve First, Lead Second 472 Open (Up) 51Safety First 53Opening Up 55You Go First 57No One is Perfect 60Norms to Perform 70Support, Encourage, and Mine 743 Nurture 79When Nurturing Takes a Wrong Turn 82Cookie Cutter Management 83Move Up, Over, or Off 85Care More about Those You Lead than What You Fear 100Roll Up Your Sleeves 103You Can't Nurture if You Don't Make an Effort to Understand 1184 Inspire 127The Where, Why, and How 131Up Your Expectations 148Positive Leaders Inspire Positive Results 150Recognition and Rewards 161Celebrate, Celebrate, Celebrate 164Thank You! 168Walk the Talk 171Talk the Walk 1755 Commit 185Commitment to Becoming a Care to Lead Leader 188Growth is Not Optional 189The Five-Minute University 190What's the Plan? 192Conclusion 193Acknowledgments 197About the Author 199Index 201
MICHAEL G. ROGERS is the author of You Are the Team: 6 Simple Ways Teammates Can Go from Good to Great, which has helped thousands of companies build effective teams. He is a former learning, performance and quality director for a Fortune 50 Company, and an adjunct professor in the School of Business at Southern Utah University.