Diversity and Inclusion Matters: Tactics and Tools to Inspire Equity and Game-Changing Performance

ISBN-13: 9781119799535 / Angielski / Twarda / 2021 / 240 str.

Jason R. Thompson

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Preface ixForeword xviiPart One The CAPE Process 11. How to Become an Exceptional DE&I Organization 3Four Shades of Brown 3The Importance of DE&I Now 5A Diverse Workforce Will Have Tension 6DE&I Officers Need a Broad Range of Skills 8Why DE&I Programs Fail 10The How: CAPE Foundation for Successful DE&I Programs 122. DE&I Fundamentals, CAPE, and Organizational Change 17Overwhelmed and Needing a Process 17The Basics of Every DE&I Program 193. Data for DE&I 31Fill the Cup of Others 31The Illusion and Challenge of Data 33The Recruitment Data Challenge 374. Collect the Data 41Give a Brown Guy a Chance 41When to Start Collecting Data 42What Data to Collect 43Where to Get the Demographic Data You Need 45Who Is Being Included in the Data? 48Respecting Demographic Data 495. Analyze the Data 53Seeing It So Clear Now 53Using the Data to Know What You Have 54The How: Analyzing Data to Identify Recruitment Issues 58The How: Analyzing Data to Identify Retention Issues 59Assume Competence 626. Plan your Program 65The World's Park 65Plan Only after You Analyze the Data 67Getting Started on Your Plan 684-2-50 Program 70How to Measure ROI in Your DE&I Program 72The How: CAPE DE&I Plan Template 73How to Complete the CAPE DE&I Template 747. Execute on the Plan 79Audio Must Match Video 79E Is for Execute 80The How: A CAPE Path to Execute 82Part Two Practical Lessons Learned in DE&I Programs 898. DE&I Programs Should Look Like the Company 91Looking for Four-Leaf Clovers 91Sports - US Olympic and Paralympic Committee 93Healthcare 94Tech - Techstars 96Education - University of Wyoming, University of Colorado Health Sciences Center, Western Governors University 98Organizational Mission Alignment 99The How: An Organizational Mission-Alignment Exercise 1009. DE&I Challenges That No One Tells You 105Whose Mother Are We Talking About? 105Staff and Budget 107Responsibility for Things Beyond Your Control 109Managing Expectations 11210. When to Get CEO Involvement 115What Friends Do 115Setting CEO Expectations 117When to Involve the CEO 118Connecting CEO and Leadership Commitment to Diversity 121How to Get CEO Commitment 12311. Employee Resource Groups 125Check Your Bias 125Employee Resource Groups 127Define ERG Membership 128Setting Boundaries for ERGs 130Establish Communication Guidelines 132Managing ERG Fundraisers 133Let ERGs Fail 134The How: Suggested Rules and Structures for ERGs 13512. DE&I Committees 143Focus on the Right Things 143Why DE&I Committees Fail 145What Happens When Companies Start with a DE&I Committee 147Three Simple Rules for a Better DE&I Committee 14813. Using DE&I Training to Make Organizational Change 153Trees Just Don't Happen 153Diversity Training: Episode versus Series 155DE&I Training as a Response to an Episode 156DE&I Training as a Series of Ongoing Trainings 157CAPE and DE&I Trainings 158The Two Types of DE&I Trainings 159Unconscious Bias 159The ADKAR Model 16114. Inclusion Practices 167Don't Ask Me to Organize the Davids 167How to Measure Inclusion 169How the CAPE Inclusion Tracker Works 171The Fair Pay Solution 17415. Your Mental Health 177A Day at the Pool 177Mental Health for You and Your Colleagues 180Part Three Things I Wish I Had Known 18516. Top Challenges for DE&I Professionals 187Voices Telling You What You Can't Do 187The Myth That Diversity Lowers Quality 189A Hire from an Underrepresented Group Is Not Performing 190Chain of Command 190Your Positional Authority 192Staffing and Budget 193Diversity Committees 194Working with Other Departments 195Efficacy of Résumé Redacting 196Belonging versus Inclusion 197Allies 199Making the Implicit Explicit 199Bridging the Gap Between Intent and Impact 200Validating the Experiences of Others 20117. Jason-isms 203The Gift of Time 203The Jason-isms 205Conclusion 209Acknowledgments 211About the Author 213Index 215

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JASON R. THOMPSON is a successful and experienced diversity officer that has developed and led diversity programs in higher education, sports, healthcare, and tech. He has been quoted by The New York Times, The Washington Post, The Guardian, USA Today, FOX News, and CNN.