Preface ixAcknowledgments xiList of Abbreviations xiiiIntroduction xv1. Aisha Bin Bishr, Dubai, United Arab Emirates (UAE) 12. Alex Benay, Canada 153. Anna-Maija Karjalainen, Finland 314. Barry Lowry, Ireland 455. Bolor-Erdene Battsengel, Mongolia 596. Cheow Hoe Chan, Singapore 717. Daniel Abadie, Argentina 838. Diego Piacentini, Italy 979. Hillary Hartley, Ontario, Canada 10910. Innocent Bagamba Muhizi, Rwanda 12311. José Clastornik, Uruguay 13512. Lars Frelle-Petersen, Denmark 14713. Luis Felipe Monteiro, Brazil 15914. Mike Bracken, United Kingdom 17315. Pedro Silva Dias, Portugal 18916. Randall Brugeaud, Australia 20317. Shai-Lee Spiegelman, Israel 21918. Taavi Kotka, Estonia 23319. Tim Occleshaw, New Zealand 24520. Yolanda Martínez, Mexico 261Epilogue: How to Lead a Government to Digital Excellence 279About the Author 287Index 289
SIIM SIKKUT is the former Government Chief Information Officer of Estonia, where he led the national digital policy and digital government strategy and delivery. He also chaired the OECD Working Party of Senior Digital Government Officials. Siim is a globally in-demand keynote speaker and has been recognized as one of the world's most influential people in digital government by Apolitical.