Difficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy

ISBN-13: 9781119817048 / Angielski / Twarda / 2022 / 224 str.

Eric Pliner

Spis treści

Preface: Writing Wrong xiChapter 1 Difficult Decisions 1Making Difficult Decisions 8How We Make Decisions Now 11Key Points 22Chapter 2 The Moral-Ethical-Role Responsibility Triangle 23Morals versus Ethics: Election 27Jean and Paula 29Win as Much as You Can 32Do the Right Thing 41Key Points 42Chapter 3 Morals 43Communicating Your Morality and Asking about Morality 47Knowing the Sources of Your Morality 54Reflecting on the Sources of Your Morality 55Understanding the Parameters and Boundaries of Your Morality 56A Moral Exercise 67Exercise: Morality and Your Leadership Narrative 70Key Points 73Chapter 4 Ethics 75Characteristics of Ethics 77Ethics Are Contextually Dependent and Are, Therefore, Not Uniform 77Ethics Can Change over Time 81Ethics Are about Shared Social Acceptability, but They Are Not about Popularity 83The Ethics of Leading Politically 92Waiving Ethics 95An Exercise in Exceptions 98Ethics and Judgment 100An Ethics Exercise 102Key Points 111Chapter 5 Role Responsibilities 113Who You Are Charged to Serve 117Stakeholder Mapping 118Socioemotional Role 121Understanding Dynamic Roles 128A Role Exercise 137Key Points 145Chapter 6 Using the Triangle to Make Difficult Decisions 147Decision-Making Ecosystem and Its Associated Expectations 148Thoughtful Learning and Development for the Leader 149The Importance of Deep Consideration of What Truly Matters to Us 149What and How to Communicate to Audiences with Varied Needs and Perspectives 150The Tissue Test 153Key Points 161Chapter 7 I Think I Know What I Think; Now What? 163A Decision-Making Process 164A View, a Voice, a Vote, or a Veto 180A View 181A Voice 182A Vote 182A Veto 183Delegating 184Facts versus Feelings 186Tools and Muscles 187Key Points 190Afterword 191Acknowledgments 193About the Author 197Index 199

O autorze

ERIC PLINER is Chief Executive Officer of YSC Consulting, a global leadership strategy consultancy head-quartered in London. His writing on leadership development, organizational culture, education and training, and strategic diversity and inclusion has been featured in Harvard Business Review, Fortune, Forbes, and Fast Company. Eric is a member of the Dramatists' Guild of America and lives in Brooklyn, New York.