ISBN-13: 9781138312883 / Angielski / Miękka / 2020 / 328 str.
ISBN-13: 9781138312883 / Angielski / Miękka / 2020 / 328 str.
First published in 1998 , this book is about managing change, about taking large public sector services into a new way of working, about taking down the 'Berlin Walls' that separate organizations from each other - and fundamentally about how to improve service delivery to vulnerable people.