Developing Technologies in E-Services, Self-Services, and Mobile Communication: New Concepts

ISBN-13: 9781609606077 / Angielski / Twarda / 2011 / 390 str.

Ada Scupola

Opis

Central to the study of e-services is the ability to evaluate critical success factors, which include quality, effectiveness, accessibility, and societal implications. Developing Technologies in E-Services, Self-Services, and Mobile Communication: New Concepts presents perspectives on the management, delivery and consumption, and creation of new e- services technologies and tools. This book reviews specific e- services such as e-banking and e-health initiatives and offers new perspectives useful to industry professionals and academicians interested in the creation, application, and evaluation of a number of different mobile and electronic services.