Developing Supervisors and Team Leaders

ISBN-13: 9780877193821 / Angielski / Twarda / 2001 / 396 str.

Donald L. Kirkpatrick

Opis

A practical, how-to guide for creating leaders and supervisors. Spanning topics from determining needs to evaluating performance, it covers all aspects of how to develop the skills, insights and attitude to lead others. The author demonstrates how to get others to share the same focus, purpose and efforts toward improving an organization's quality of product or service.

Recenzje

This book is an excellent addition for any training and developer's library. It would be a useful tool for any training and development manager.
Diane Sanderson, Personnel Today, 10th July 01

Spis treści

The importance of supervisory training and development; Responsibility and authority for supervisory training; Philosophy, strategy, and guiding principles; Conditions for maximum learning by supervisors; Determining training needs and setting objectives; An overview of training and development techniques; Planning and implementing internal classroom training; Evaluating internal classroom training; Outside supervisory development programs; On the job performance appraisals; Coaching for improved performance; Selecting and training new supervisors.

O autorze

Donald L. Kirkpatrick