ISBN-13: 9780877193821 / Angielski / Twarda / 2001 / 396 str.
A practical, how-to guide for creating leaders and supervisors. Spanning topics from determining needs to evaluating performance, it covers all aspects of how to develop the skills, insights and attitude to lead others. The author demonstrates how to get others to share the same focus, purpose and efforts toward improving an organization's quality of product or service.