Desire Code: Designing services people want

ISBN-13: 9781838402105 / Angielski / Miękka / 2021 / 216 str.

Denise Hampson

Opis

Humans are intriguing. We aren’t the calm and rational people we imagine ourselves to be. Instead, we live our lives “heart-first” and make decisions based on super-fast instinctive mental shortcuts and heuristics. Behavioural economics is the study of the hidden forces that influence our daily behaviour and decision-making. Applying this knowledge as a set of design principles leads to products, services, experiences and campaigns that are more appealing to customers. More head-turning. More wantable. More desirable. Through behavioural design, leading companies are already seeing business results from creating deeper relationships with their customers and communities. First digital then social revolutionised the ways businesses achieved their goals. Now the future is behavioural.