Designing Mobility and Transport Services: Developing Traveller Experience Tools

ISBN-13: 9780367668013 / Angielski / Miękka / 2020 / 256 str.

Mike Tovey; Andree Woodcock; Jane Osmond

Opis

European cities increasingly face problems caused by transport and traffic. For many people transport provision is unsatisfactory and current arrangements are leading to a deteriorating environment. A fundamental problem is that our currently fragmented approach makes it difficult to understand fully the circumstances and needs of transport user

Spis treści

Preface Professor Michael Tovey

Overview of the METPEX project Andree Woodcock

Part 1: The Context for the Project (cover page)

Chapter 1. Sustainable Transport Dan Caraman and Isolda Constantin

Chapter 2. The complexity of the public transport system Andree Woodcock with Gabriela Rodica Hrin

Chapter 3. The Door-to-Door Journey Dan Caraman, Laura Panea, Michael Tovey

Chapter 4. The whole journey experience through the lens of the hexagon spindle model Andree Woodcock

Chapter 5. Land use and Mobility Behaviour: why planning solutions are not suited to solving mobility problems Merja Hoppe, Alberto Castro

Chapter 6. Accessibility and Policy: Definitional framework of transport accessibility Nigel Berkeley, Kevin Broughton and Jordon Lazell Part 2: The METPEX Tools (cover page)

Chapter 7. Implementing various different tools to measure the door-to-door travel satisfaction Yusak O. Susilo and Roberto Abenoza

Chapter 8. Enhanced Transport Survey Tools in Location-Aware Devices Dr. Fotis K. Liotopoulos

Chapter 9. METPEX Trial Results – Investigating different key determinants of travel satisfaction for different group of travellers Yusak O. Susilo and Roberto Abenoza

Chapter 10. Quality Indicators for the whole-journey experience Marco Diana, Miriam Pirra, Alberto Castro and Andre Duarte

Chapter 11. Traveller groups and public transport Jane Osmond and Andree Woodcock

Part 3: Practical Applications (cover page)

Chapter 12. From KPIs to operationalising the quality of the passenger experience Andree Woodcock

Chapter 13. Strategies for integrating and optimising transport systems Andree Woodcock, Merja Hoppe, Elena Tavlaki, Andrius Jarzemskis, Georgio Georgiadis

Chapter 14. Guidance for selecting innovative technologies to support integrative accessibility Andree Woodcock, Andrius Jarzemskis, Merja Hoppe, Elena Tavlaki, Georgio Georgiadis, Dolores Herrero

Part 4: Impact and Conclusion (cover page)

Chapter 15. Impact of METPEX Andree Woodcock

Chapter 16. Conclusion: Smart Cities Michael Tovey, Andree Woodcock and Jane Osmond

O autorze

Michael Tovey is Reader in Design Pedagogy and Professor of Industrial Design at Coventry University. He was Dean of the Coventry School of Art and Design for 18 years.

Andree Woodcock is Professor of Educational Ergonomics and Design and Coventry University and Director of the Centre of Excellence in Product and Automotive Design.

Jane Osmond is Research Fellow for the Centre of Excellence for Automotive and Product Design (CEPAD). As research fellow for the Centre, her main duties include carrying out, analysing and publishing qualitative research on a number of projects.