1. Introduction to Industrial Experimentation 2. Fundamentals of Design of Experiments 3. Understanding Key Interactions in Processes 4. A Systematic Methodology for Design of Experiments 5. Screening Designs 6. Full Factorial Designs 7. Fractional Factorial Designs 8. Some Useful and Practical Tips for Making Your Industrial Experiments Successful 9. Case Studies 10. Design of Experiments and its Applications in the Service Industry 11. Design of Experiments and its Role Within Six Sigma 12. Design of Experiments in the Service Industry: A Critical Literature Review and Future Research Directions 13. Design of Experiments in the Service Industry: Results from a Global Survey and Directions for Further Research