Design, Launch, and Scale Iot Services: A Practical Business Approach

ISBN-13: 9781484237113 / Angielski / Miękka / 2018 / 276 str.

Barry Haughian

Spis treści

Chapter 1: Introduction

Chapter 2: Creating IoT Services

• Commercial Layer – Service Definition

• Technical Layer – Service Implementation

• Operations Layer – Service Delivery and Operations

Chapter 3: IoT Technology

• Reference Architecture

• Application Layer

• Platform Layer

• Communication Layer

• Device Layer

• Key Architectural Business Decisions 

Chapter 4: Service Organization

• Service Business Owner

• Sales

• Service Delivery and Operations

• Development and Operations (Devops)

• Research and Development

• Requirements Management

• Business Support Tools

• Key Operational Issues

Chapter 5: IoT Assets

• Data

• Apis

• Algorithms

• Patents

• Devices

Chapter 6: IoT Eco-Systems

• IE Business School Industry Eco System Challenge

• Transportation Iot Eco System

• Eco-System - IoT Providers

• Innovation

• Professional Services

Chapter 7: IoT Industries

• Industry Disruption

• Smart Cities

• Smart Home

• Transportation

• Energy

• Manufacturing

• Media

• Public Safety

Chapter 8: IoT Business Models

• “As a Service”

• AaS Versus Capex

Chapter 9: Keys to Success for an IoT Business

Chapter 10: Key Challenges for an IoT Business

Chapter 11: The Future

Appendix A – Service Description

• 1. Acme ITs

o 1.1 Introduction

o 1.2 overview

• 2 Acme ITs Services

o 2.1 acme ITs Fleet Management Service

o 2.2 Automatic Fare Collection

o 2.3 Acme ITs Connectivity Services

• 3 ITs Management Services

o 3.1 Acme Its Business Support Services

• 4. Initial Set-Up Services

• 5 Service Access

o 5.1 Service Demarcation Points

o 5.2 Service Security Management

o 5.3 Security Policy

o 5.4 Hours Of Operation

• 6 Definitions, Acronyms, And Abbreviations

Appendix B – Service Level Agreement

• 1 Service Performance

o 1.1 Key Performance Indicators

o 1.2 Main KPI Specification

• 2 Reporting And Service Availability KPIs

o 2.1 Reporting

o 2.2 Excluded From KPI Measurements

o 2.3 ITSaaS Service Availability KPI’s

o 2.4 ITSaaS Business Support Availability KPIs

o 2.5 ITSaaS Billing KPIs

o 2.6 Performance Indicators

o 2.7 Permanent Solution

• 3 Service Request Fulfillment

• 4 Reporting and Statistics

Appendix C - Operational Framework

Appendix D – RASCI

Glossary

References

O autorze

Barry Haughian was the Head of IoT Accelerator Program initiated to develop new IOT Services for Ericsson. Barry created a global organisation with 150 senior resources from Ericsson and external IOT partners to develop the IOT Services from Sales, Business, Technical and Operational perspective. He has developed Services in multiple IOT Industry verticals including, Industry 4.0, Smart Transport, Smart Energy, Smart City, Connected Home. These Services include GTM strategies, Operational models, Commercial models and have been developed in collaboration with Fortune 500 companies, IOT Startups, IOT Service partners and IOT Service competitors. With over 20 years of IT experience, Barry is now the Head of IoT at MTEK Consulting Services and virtuGrp developing Global IOT Services.

Blurb

The Internet of Things is causing major industry disruption, so companies need to plan and manage their “IoT journey” to maximize all business opportunities. In this book companies can learn how to successfully create, launch and manage Internet of Things services. 

It takes the reader through the process of specifying, implementing, and deploying IoT services; detailing how to scale and manage an IoT business.  It introduces the fundamentals of IoT services, explaining IoT service building blocks and the key factors to be considered in the design of IoT services. 

Moving into the IoT field requires speed. This book provides a fast track approach to IoT; summarizing the global experiences of the author, detailing the discussions, mistakes, successes, learnings and conclusions. Building an Internet of Things Service enables readers to accelerate their own on-boarding in their IoT journey.