Dental Practice Health Check

ISBN-13: 9781846192111 / Angielski / Miękka / 2007 / 208 str.

Lesley Bailey

Opis

"Dental Practice Health Check" helps dental practice owners improve their business. It is concise, practical and ideal for day-to-day reference. Sound, evidence-based principles are offered to assist practice owners in becoming better people managers, drive revenue and profitability through marketing and customer service, and ensure the business has robust systems and procedures to support its operation. By encouraging practice owners to step back and review their current business practices, the book examines ways of making the dental business more rewarding in the long run - maximising opportunities, and supporting revenue and profitability."Dental Practice Health Check" is highly recommended for principal dentists and dental practice managers, including those undertaking training. Associate dentists interested in purchasing or starting their own practice will find the information enlightening, as will accountants and legal firms with dental clients, as well as banks and other financial institutions.

Spis treści

Section 1: People - People are your most important asset: Manage your team. Recruiting staff. Managing staff. Managing staff performance. Manage your associates. Manage yourself. Section 2: Customers - Your customers and the experience you give them are the future success of your business: Establish your star rating. Developing a patient centred practice. Developing social skills. Recovery planning. Section 3: Marketing - Maximise the opportunity to promote your business. Section 4: Quality management systems and procedures - Processes underpin your business. Section 5: Management information and reporting - Key performance indicators and how they can drive your business. Section 6: Strategy, finance and planning - keeping your eye on the end goal.

O autorze

Lesley Bailey, Suzanne Mitchell