Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People

ISBN-13: 9781398606159 / Angielski / Miękka / 2022 / 176 str.

Roy Lilley

Opis

Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.

Spis treści

• • Chapter - 01: A short course in human relations;
  • Chapter - 02: The seven classic difficult types;
  • Chapter - 03: Dealing with difficult bosses;
  • Chapter - 04: Dealing with difficult colleagues;
  • Chapter - 05: Dealing with difficult staff;
  • Chapter - 06: Massaging the egotists;
  • Chapter - 07: Handling aggressive people;
  • Chapter - 08: Deaing with laziness;
  • Chapter - 09: Beating the bullies at their own game;
  • Chapter - 10: Moaners, groaners and critics;
  • Chapter - 11: Perfectionists can be a pain;
  • Chapter - 12: Manipulating the manipulators;
  • Chapter - 13: Morale, attitude and how was it for you;
  • Chapter - 14: Fault-finders and nit-pickers;
  • Chapter - 15: Gossip - A bush fire you can do without;
  • Chapter - 16: The customer is always right - really?;
  • Chapter - 17: Complaints: we love them;
  • Chapter - 18: e-difficut@yourplace;
  • Chapter - 19: Social networking;
  • Chapter - 20: If things don't change they'll stay the same;
  • Chapter - 21: A fast-track guide to conflict and how to handle it;
  • Chapter - 22: And, finally, finally...

O autorze

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.