Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone

ISBN-13: 9780071416412 / Angielski / Miękka / 2003 / 64 str.

Rick Brinkman; Rick Kirschner; Rick Kirschner

Opis

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.