Customer Service Training: How Any Company or Individual Can Create a Customer-Focused Business the Right Way, the First Time!

ISBN-13: 9781514367858 / Angielski / Miękka / 2015 / 272 str.

Kimberly Peters

Opis

No matter what kind of company you work for or what position you hold in that company, attention and focus on the customer is critical to both the success of the company and to the individual employee. Without customers every company will eventually go out of business. We need customers to buy our products and services and to supply the sales that help pay for product development, employee salaries and so much more. But despite how much we need our customers, many companies and individual fail to get the skills they need to provide the very best customer experience. The result is loss of customers, loss of business and loss of growth. "Customer Service Training" will show any company or individual how they can go about changing attitudes and corporate culture to a more customer-focused and customer friendly environment. We will show you how to go about it and how to get the very best results the first time It makes no difference whether you are an individual, a small business or a Fortune 500 company. You need your customers more than they need your company. Customers have options available to them and you must strive to be the very best of those options. Otherwise, your customers will go elsewhere. The great news is that you can accomplish this all very easily and quickly if you go about it the right way. "Customer Service Triaining" will show you how to create, roll-out and follow-up in the most efficient and results-oriented way so that you get the best results in the least time

Zawartość książki może nie spełniać oczekiwań – reklamacje nie obejmują treści, która mogła nie być redakcyjnie ani merytorycznie opracowana.