Customer Service Theory: Meaningful Service Simplified

ISBN-13: 9781544704074 / Angielski / Miękka / 2017 / 90 str.

Jeremy Zuber

Opis

Service Theory shatters the barrier between the consumer and Customer Service Professional. Each segment contains a life lesson that will demonstrate how to interpret customer needs and maximize emotional impact upon service delivery. This book is a pill that will give you timeless lessons in one easy to swallow dose.