Customer Relationship Management : in Selected Service Sector Organizations

ISBN-13: 9783659500503 / Angielski / Miękka / 2018 / 216 str.

Suresh Babu Ponduri

Opis

Change is a natural phenomenon. Time cycle necessities a change in perception because almost all of us don't venture to go against the wind. Yesterday, the perception of service was confined to seek an advice only with service motto. Today, services have been commercialized of course it is due to the emergence of the materialistic age in which financial health of an organization and economic status of an individual prove to be an important base for evaluating soundness perfection and excellence. Individuals and organization are trying to make professionalized efforts to earn and generate the maximum they can. A stage of core competition is found existent in service sector organizations like banks, day-care, entertainment, electrical, telecommunications, automobiles, Transport, Tourism, Hotels, Personal Care, Education, Hospitality, and Consultancy. Sky is the limit for quality. The private sector organizations keep themselves aware of the emerging trends in customer expectations and they are trying to maintain the best relationship with the consumers.

O autorze

Ponduri, Suresh Babu
Dr. Suresh Babu Ponduri is currently working as an Associate Professor in the Department of Management Studies, College of Business and Economics, Wollo University, Dessie, Ethiopia. Previously he worked as a Head of the Department of Management Studies at Mahaveer Institute of Science and Technology, Hyderabad, India.