Current Issues in Services Management: Multidisciplinary Perspectives

ISBN-13: 9783631803851 / Angielski / Miękka / 2019 / 164 str.

Elbeyi Pelit;Hasan Huseyin SOYBALI;Ali Avan

Opis

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

Spis treści

A Conceptual Evaluation of Personality and the Internal Sources of Emotion in Service Enterprises (Ali Avan / Özcan Zorlu / Ahmet Baytok) - Technological Factors That Effect Hospital Efficiency. A Study Based on Training and Research Hospitals in Turkey (Gamze Yorgancioglu Tarcan / Pinar Yalçin Balçik / Murat Konca / Ayça Karahan) - Corporate Governance Rating and Profitability in Borsa Istanbul (Fevziye Kalipçi Çagiran / Alp Eren Kayasandik) - The Relationship between Challenge- and Hindrance-Related Self-Reported Work Stress and Self-Reported Job Performance (Türkmen Taser Akbas / Meral Elçi) - Smart City Applications at the Local Government Structure in Turkey. The Case of Bursa Metropolitan Municipality (Zuhal Önez Çetin) - Subsidiarity Principle Reflection on the Tourism Sector (Zisan Korkmaz Özcan) - The Concept of Holiday and Travel in Islam. The Understanding of Halal Tourism and Investments Which Serve within the Frame of This Understanding. A Sample Study on a Chosen Pilot Facility (H. Neyir Tekeli) - Possible Causes of Burnout and Burnout Syndrome in Tourism Businesses (Serif Ahmet Demirdag) - Organizational Justice and Reflections in Tourism Industry (Yasin Keles) - Determination of Organizational Identification Levels of Five-Star Hotels' Employees According to Their Individual Characteristics. The Case of Antalya (Çigdem Oksit / Gonca Kiliç) - Evaluation of the Activities of International Five Star Chain Hotel Businesses in Terms of Sustainable Tourism and the Ankara Study Case (Ahmet Büyük Salvarci / Halil Akmese / Gökhan Sener)

O autorze

Elbeyi Pelit is Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).

Hasan Huseyin Soybali is Associate Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).

Ali Avan is Assistant Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).