Crisis Communication: Case Studies and Lessons Learned from International Disasters

ISBN-13: 9781498751346 / Angielski / Twarda / 2018 / 196 str.

Kjell Brataas

Opis

The book takes a close and "inside" look at recent tragedies and natural disasters and focuses on the communication aspect of each incident. For most case studies, it provides accounts from people handling the event, e.g. communication staff or management. Each chapter begins with an eye witness report or a newspaper article describing the event, and use news clips, web pages or messages from Twitter or Facebook as illustrations. The book covers three types of incidents: 1) Natural catastrophes 2) Accidents and 3) Terror and man-made events.

Spis treści

Foreword  [Peter Power]  1. Disasters in the Transportation Sector  2. Natural Disasters  3. Terror  4. Introduction and Models for Crisis Communication  5. Working with the Media  6. Social Media in Crisis Communication  7. Internal Communication – Don’t Forget Your Employees  8. Top Level Communication and Management Priorities  9. High-Flying Crisis Communication (the Special Case of Airlines)  10. Family Support and Victim Assistance  11. Preparing for the Worst  12. Psychological Reactions  13. Additional Information and Further Reading

O autorze

Kjell Brataas has been on the front lines of crisis communication during some of Norway’s most devastating crises. He held central positions after the tsunami in 2004 and following the terrorist attacks in Oslo and on Utoya on July 22, 2011. Brataas has practical experience from private companies and government ministries. He has presented at crisis communication conferences around the world, including London, Toronto, Istanbul and Denver, and he has lectured on crisis communication at the university level.