'This is a great, small book that focuses on helping practitioners understand the key features of a geriatric-friendly emergency department …' Belinda Setters, Doody's Reviews
Introduction; 1. Making the case for a geriatric emergency department; 2. Starting a geriatric emergency department; 3. Overcoming resistance: What to do with 'Yeah, But...'; 4. You: An approach to your older ED patients; 5. People: Adding staffing and training; 6. Processes: Implementing protocols and policies; 7. Place: Addressing the physical environment; 8. Quality improvement in the geriatric emergency department: Getting started; 9. Launching your geriatric emergency department: From first steps to accreditation; Appendix.