ISBN-13: 9781138441095 / Angielski / Twarda / 2017
ISBN-13: 9781138441095 / Angielski / Twarda / 2017
Presents a critical appraisal of fashions and fads in management theory. This book exposes the strategic weaknesses of change programmes such as Total Quality Management and Business Process Re-Engineering and explains why so many companies fail to become 'market-led' or 'customer-focused'.