Coping with Continuous Change in the Business Environment: Knowledge Management and Knowledge Management Technology

ISBN-13: 9781843343554 / Angielski / Miękka / 2008 / 272 str.

Antonie Botha; Derrick Kourie; Retha Snyman

Opis

Aimed at knowledge management professionals and students in the field of knowledge management, information science, information systems and software engineering, the book provides answers to the 'what-is' and 'why-is' questions with regard to knowledge management. It investigates the concepts and elements, the drivers, and challenges involved in knowledge management. In the second part of the book the 'how' and 'with-what' characteristics of knowledge management are covered. Although knowledge management is primarily concerned with non-technical issues, this book concentrates on the technical issues and challenges. A new technology framework for knowledge management is proposed to position and relate the different knowledge management technologies as well as the two key applications of knowledge management, namely knowledge portals and knowledge discovery (including text mining).

• Best practices for a number of knowledge management issues are discussed
• A new technology framework for knowledge management is proposed to position and relate the different knowledge management technologies
• Written by internationally acknowledged KM researchers and practitioners

Spis treści

Part 1 A perspective of knowledge and knowledge management concepts: Introduction; Knowledge perspectives and concepts; Knowledge management perspectives and concepts; Intellectual capital; Organisational learning and learning organisations; Knowledge management and Communities of Practice; Knowledge management best practices; Part one summary and conclusions. Part 2 The technical perspective of knowledge management: Introduction; The Knowledge management technology; Knowledge management technology framework infrastructure; Knowledge creation and sensing; Knowledge sharing and transfer; Advanced search, indexing and retrieval; Knowledge management technology framework applications; Knowledge portals; Knowledge discovery; Summary and conclusions.

O autorze

Dr Antonie Botha gained nearly 30 years of experience during his engagement with IBM. He is currently an independent IT Architect and IT Consultant, specialising in enterprise and integration architecting and knowledge management. Prof Dr Derrick Kourie is a professor in the Department of Computer Science at the University of Pretoria, South Africa. Prof Dr Retha Snyman gained many years of experience during her engagements with various information service organisations. She is responsible for postgraduate student supervision in the Department of Information Science, University of Pretoria.