Conversational Wisdom: Strengthening Human Connection through the Power of Conversation

ISBN-13: 9781032287638 / Angielski

Emily Cosgrove; Sara Hope

Opis

Conversation: the heartbeat of our organisations. Right now, we’re at risk of losing the art of doing it well. We need to radically change how we talk to each other, to create workplaces where people feel they belong and can thrive. This book will help you understand how to grow your conversational wisdom to create more inclusive and collaborative environments and to make work more meaningful.

Conversations carry the greatest potential to impact culture, performance, brand, and engagement. Yet conversation is an under-rated and under-developed skill. Emily Cosgrove and Sara Hope have spent the last 25 years helping people and organisations strengthen human connection through the power of conversation. Drawing on their experience of working with organisations from global jewellers to charities, professional services to B Corporations, they share a wealth of tips, tools, stories, and case studies. Written in a style that is easy to understand, they offer advice on how to get the best out of conversations and get underneath some of the challenges we all face.

This is essential reading for learning and development experts, people leaders, coaches and mentors, and HR managers.

Spis treści

Part 1: Conversational Wisdom  1. Changing the conversation, why now?  2. Becoming more conversationally wise  3. Being Aware  4. Being Human  5. Being Skilled  Part 2: Conversational Wisdom in practice  6. Developing the conversational wisdom of others  7. Mentoring Programmes – Driving conversational change through mentoring  8. Talk to the Top  9. Widening our conversational lens  10. Conclusion

O autorze

Emily Cosgrove and Sara Hope are co-founders of The Conversation Space, an award-winning consultancy with the aim of improving organisations through the power of conversation. They work with people at all levels of organisations to help them step into more courageous and human conversations – something we all crave. When not working, Emily can be found recharging her batteries at the Kenwood Ladies Pond, wild swimming throughout the year. Sara can be found in the Devon countryside where she lives with her family and numerous animals.