ISBN-13: 9780789007131 / Angielski / Twarda / 1999 / 197 str.
ISBN-13: 9780789007131 / Angielski / Twarda / 1999 / 197 str.
A guide for physicians and other decision makers in health care to providing the services customers want. Among the suggestions are remembering that office budgets and profits for practitioners exist to help offer better health care, creating a consumer's bill of rights, sending out newsletters and announcements of staff or hour changes, and incorp