Consumer Financial Dispute Resolution in a Comparative Context: Principles, Systems and Practice

ISBN-13: 9781107028715 / Angielski / Twarda / 2013 / 279 str.

Shahla F Ali

Opis

Shahla Ali presents comparative empirical research about the design of consumer financial dispute resolution mechanisms in Asia, America and Europe.

Recenzje

'Anyone interested in the intersection of consumers, monetary disputes with financial institutions, and turbulent financial markets must read this book. It provides an articulate and thoughtful comparison of processes, from mediation and conciliation to ombudsmen, arbitration and litigation, taking us around the world to the UK, Australia, Japan, the US, China, Singapore and Hong Kong to look at differing systems of dispute resolution.' Lela P. Love, Director, Kukin Program for Conflict Resolution and the Cardozo Mediation Clinic, Benjamin N. Cardozo School of Law, New York

Spis treści

Introduction; Part I. Principles: 1. Principles of consumer financial dispute resolution in a global context; Part II. Ombuds Systems: 2. Financial dispute resolution in the United Kingdom; 3. Financial dispute resolution in Australia; 4. Financial dispute resolution in Japan; Part III. Arbitration Systems: 5. Financial dispute resolution in the United States; 6. Financial dispute resolution in Singapore; 7. Financial dispute resolution in Hong Kong; 8. Emerging systems: financial dispute resolution in China; Part IV. Practice: 9. Synthesizing lessons learned and policy recommendations; Conclusion: the way forward.