Conflict Management for Libraries: Strategies for a Positive, Productive Workplace

ISBN-13: 9780838908907 / Angielski / Miękka / 2005 / 216 str.

Jack G. Montgomery; Eleanor I. Cook

Opis

They offer an array of tools to create a positive working environment, stay on track with achieving goals, and live the mission of the library. Helping to build a healthy working environment, they supply the necessary tips to help you:
- Understand the roots of conflict that typically arise every day in libraries
- Anticipate and prepare to manage problems when they appear
- Use appropriate strategies to work successfully with all parties
- Choose from a variety approaches to dissipate conflict