Conflict Management and Dialogue in Higher Education: A Global Perspective (2nd Edition) (hc)

ISBN-13: 9781641130943 / Angielski / Twarda / 2017 / 196 str.

Nancy T. Watson;Karan L. Watson;Christine A. Stanley

Spis treści

• Foreword
• Prelude and Book Organization Acknowledgments
• Section I: Why Focus on Managing Conflict?
• Section II: Realities About Conflict
• Section III: Unique Attributes Around Conflict in Higher Education SECTION IV: Personal Skills Required to be a Good Conflict Manager SECTION V: Dialogue as a Conflict Management Strategy
• Section VI: Mediation Skills in Managing Conflict
• Section VII: Conflict Management in Higher Education: A Review of Selected Literature
• Section VIII: Conflict Management from a Practitioner Perspective
• Section IX: Unit Leaders’ Responsibilities with Conflict
• Section X: Conclusion and the Way Forward Glossary
• About the Authors