ISBN-13: 9783863594305 / Angielski / Miękka / 2016 / 208 str.
Aim of this dissertation is to provide organizations with a model and an application approach to configure their knowledge intensive processes with the functionalities offered by collaborative technologies. The model is structured into three segments:- attributes of knowledge intensive processes- functionalities of collaborative technologies- configurations of knowledge intensive processes and collaborative technologiesThe model is validated within three industrial case studies.