Chapter 1: Foundations of Computational Intelligence
Chapter 2: Changing Paradigms of Computational Intelligence in Business Systems
Chapter 3: Computational Intelligence and Statistical Approaches
Chapter 4: Overview of Computational Approaches for Business
Chapter 5: Expert Systems and Knowledge Based Systems in Business
Chapter 6: Computational Logistics and Supply Chain Management
Chapter 7: Computational Approaches in Customer Relationship Management
Chapter 8: Artificial Intelligence and Machine Learning Applications in Business Operations
Chapter 9: Redefining Human Resource Management with AI and ML
Chapter 10: Agile Business Organizations enabled by Computational Techniques
Chapter 11: Artificial Immune System Approach to Business Processes
Chapter 12: Computational Intelligence Techniques for Business Finance and Accounts
Chapter 13: Intelligent Information Systems for Business Operations
Chapter 14: Case Study 1
Chapter 15: Case Study 2
Prasenjit Chatterjee is currently the Dean of Research and Consultancy at MCKV Institute of Engineering, West Bengal, India. He has over 90 research papers in various international journals and peer-reviewed conferences. He has been the Guest Editor of several special issues of SCI, SCIE, Scopus, and ESCI-indexed journals. He has authored and edited several books on decision-making approaches, supply chains, and sustainability modeling. Dr. Chatterjee is one of the developers of two multiple-criteria decision-making methods called Measurement of Alternatives and Ranking according to COmpromise Solution (MARCOS) and Ranking of Alternatives through Functional mapping of criterion sub-intervals into a Single Interval (RAFSI).
Dragan Pamucar is an Associate Professor at the University of Defence in Belgrade, the Department of Logistics, Serbia. Dr. Pamucar obtained his MSc at the Faculty of Transport and Traffic Engineering in Belgrade in 2009, and his Ph.D. degree in Applied Mathematics with specialization in multi-criteria modeling and soft computing techniques at the University of Defence in Belgrade, Serbia in 2013. His research interests include the fields of computational intelligence, multi-criteria decision-making problems, neuro-fuzzy systems, fuzzy, rough, and intuitionistic fuzzy set theory, and neutrosophic theory, with applications in a wide range of logistics problems. Dr. Pamucar has authored/co-authored over 120 papers published in International journals and has been the guest editor of numerous special issues of Scopus and SCI-indexed journals. He has authored and edited books on decision-making approaches, optimization, and logistics.
Pradeep N. is an Associate Professor in Computer Science and Engineering at Bapuji Institute of Engineering and Technology, Karnataka, India. He has 18 years of teaching and research experience. His research areas are machine learning, pattern recognition, medical image analysis, knowledge discovery techniques, and data analytics. He has published over 20 research articles published in refereed journals, authored six book chapters, and edited several books. His one Indian patent application is published and one Australian patent is granted.
Deepmala Singh is an Assistant Professor at Symbiosis International University, SCMS Nagpur. She completed her Ph.D. from Banaras Hindu University in 2016. Her research focused on the digital initiatives of human resource development practices in BHEL. Before joining Symbiosis she was associated with reputed universities like Asia Pacific University Malaysia, MNNIT Allahabad, etc. Besides, she also served as a project fellow in a major research project funded by UGC in 2011. She has over 26 journal publications and 3 edited books with international publishers to her credit.
This book covers the applications of computational intelligence techniques in business systems and advocates how these techniques are useful in modern business operations. The book redefines the computational intelligence foundations, the three pillars - neural networks, evolutionary computation, and fuzzy systems. It also discusses emerging areas such as swarm intelligence, artificial immune systems (AIS), support vector machines, rough sets, and chaotic systems. The other areas have also been demystified in the book to strengthen the range of computational intelligence techniques such as expert systems, knowledge-based systems, and genetic algorithms. Therefore, this book will redefine the role of computational intelligence techniques in modern business system operations such as marketing, finance & accounts, operations, personnel management, supply chain management, and logistics. Besides, this book guides the readers through using them to model, discover, and interpret new patterns that cannot be found through statistical methods alone in various business system operations. This book reveals how computational intelligence can inform the design and integration of services, architecture, brand identity, and product portfolio across the entire enterprise. The book will provide insights into research gaps, open challenges, and unsolved computational intelligence problems. The book will act as a premier reference and instant material for all the users who are contributing/practicing the adaptation of computational intelligence modern techniques in business systems.