PREFACE VII CONTRIBUTORS IX ACKNOWLEDGEMENTS XIII 1 Introduction 2 On the Receiving End: The Service User's Perspective PART 1 Theories and Concepts 3 Principles of Communication 4 Theories of Communication and Counselling 5 Communicating Ideas PART 2 Responsive Communication 6 Culturally Competent Communication 7 Public Health 8 Communication and Complex Care Planning 9 Communication Around Loss and Trauma PART 3 Communication in Practice 10 Pregnancy 11 Labour 12 The Postnatal Period and Infant Feeding PART 4 Professional Communication and Personal Development 13 Communicating With Others 14 Spreading the Word 15 Reflection, Development and Challenges in Communication 16 Conclusion INDEX 259