ISBN-13: 9781572731400 / Angielski / Twarda / 1997 / 176 str.
ISBN-13: 9781572731400 / Angielski / Twarda / 1997 / 176 str.
This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and evaluate their efforts to improve practices with customers.