Collaboration in Public Services: The Challenge for Evaluation

ISBN-13: 9780765801838 / Angielski / Twarda / 2003 / 264 str.

Andrew Gray; Bill Jenkins; Frans L. Leeuw

Opis

The International Group for Policy and Program Evaluation (INTEVAL) serves as a forum for scholars and practitioners of public policy to discuss ideas and developments as a community dedicated to enhancing the contribution of evaluation to government. From the group's studies has emerged a concern with the impact of public management reforms. Collaboration in Public Services examines collaboration in the delivery of public policies and identifies the challenges for policy and program evaluation.Written by a mix of academics, program managers, evaluators, and auditors, this volume explores the forms and challenges of collaboration in different national contexts. Chapter 1 introduces the notion and manifestations of collaboration and discusses emerging issues. Chapter 2 examines partnerships and networks of public service delivery. Chapter 3, drawing on Dutch and British data, reveals the QUANGO as both a collaborative end and means. Chapter 4 analyzes Israel's push to enhance collaboration with voluntary organizations. Chapter 5 examines the Canadian and Danish experiences.Chapter 6 suggests that the creation of markets to improve quality has not been totally successful at least in Nordic countries. Chapter 7 suggests that traditional service values such as trust and parliamentary accountability are challenged by the complexity of collaboration, but, using illustrations from Canada and other OECD countries, argues that results-based governance can increase trust, flexibility, and empowerment. Chapter 8 demonstrates from Dutch and Canadian experiences that auditor responses to collaborative delivery tend to overlook traditional roles as guardians of accountability on behalf of parliaments. Chapter 9 deliberates the efficacy of programs involving multiple partners. Chapter 10 discusses the lessons and challenges of evaluation and collaborative government.

Spis treści

1: Collaborative Government and Evaluation: The Implications of a New Policy Instrument; 2: Networks and Partnering Arrangements: New Challenges for Evaluation and Auditing; 3: Quangos, Evaluation, and Accountability in Collaborative Government; 4: The Politics of Evaluating Government Collaboration with the Third Sector; 5: Collaborating for Public Service Quality: The Implications for Evaluation; 6: Collaboration by Contract and Pooling Resources: The Implications for Evaluation; 7: Results-Based Governance: Collaborating for Outcomes; 8: Auditing and Evaluating Collaborative Government: The Role of Supreme Audit Institutions; 9: Evaluation, Accountability, and Collaboration; 10: Evaluation and Collaborative Government: Lessons and Challenges

O autorze

Bill Jenkins