Coaching for Commitment: Achieving Superior Performance from Individuals and Teams

ISBN-13: 9781119012108 / Angielski / Miękka / 2007 / 272 str.

Cindy Coe; Amy Zehnder; Dennis C. Kinlaw

Opis

This new, third edition of the best-selling Coaching for Commitment is based on the groundbreaking coaching work of the late Dennis C. Kinlaw. In this thoroughly revised and updated edition the authors, Cindy Coe and Amy Zehnder clearly show that coaching is a proven strategy for improving performance in today's environment of intense competitiveness for total customer satisfaction, continuous improvement, and the drive to deliver superior products and services. This book includes the most current coaching strategies and methodologies and provides information on the latest definitions of what coaching is and ways to succeed at coaching. The authors take Kinlaw's concept of tying coaching and commitment one step further and make commitment to action part of a new coaching model. Coaching for Commitment offers a practical, how-to guide to coaching for anyone (no matter what their skill level) who wants to hone their coaching skills for a range of circumstances and using a variety of methods--face-to-face, with a virtual team, on the fly, by phone, or e-mail. Coaching for Commitment is filled with easy to use tools, illustrative examples, and sample coaching conversations that clearly show how to use the coaching process, understand the underlying model, and develop the needed skills.

This is a newly revised edition that is fully updated to reflect advances in coaching since the previous edition, it contains nine chapters and five appendices.

Spis treści

ACKNOWLEDGMENTS xi

PREFACE xv

INTRODUCTION 1

1. COACHING FOR COMMITMENT 7

Successful Coaching: A Working Definition 7

Coaching Works 9

The Meaning of Commitment 10

Building Commitment Through Coaching 13

Coaching for Commitment 21

Coaching Moment 21

Chapter Summary 22

2. THE COACH ROLE 23

Role Distinctions What and How 24

Shift Happens! 27

Coach Role 37

Coaching Moment 52

Chapter Summary 53

3. THE COACHING PROCESS 57

Coaching Prism 59

Putting the Pieces Together 61

Coaching Moment 62

Chapter Summary 63

4. TRUST 65

Establishing and Maintaining Trust 65

Coaching Moment 74

Chapter Summary 75

5. THE INDICOM COACHING MODEL 77

InDiCom Coaching Model Stage I: Involve 80

InDiCom Coaching Model Stage II: Discover 85

InDiCom Coaching Model Stage III: Commit 92

Interdependent Stages 101

Coaching Moment 102

Chapter Summary 103

6. CLEAR COACHING SKILLS 105

Challenge 107

Listen 116

Encourage 124

Ask 132

Refine 137

Coaching Moment 147

Chapter Summary 147

7. PLAN TO COACH 149

Performance Coaching 150

Documentation 162

Note–Taking 162

Coaching Channels 163

Coaching Tools 166

Coaching Moment 167

Chapter Summary 168

8. THE COMPLETE COACHING CONVERSATION 169

General Coaching PBC s Why 170

Performance Coaching Coach s Why 179

Coaching Moments 187

Coaching by Email 190

Coaching Moment 196

Chapter Summary 196

9. CREATING A COACHING FOR COMMITMENT CULTURE 197

What Does a Coaching for Commitment Culture Look Like? 198

Create a Value Proposition for Coaching 200

How to Create a Coaching for Commitment Culture 201

Gaining Commitment to a Coaching for Commitment Culture 206

Coaching Moment 211

Chapter Summary 211

FINAL NOTE 213

APPENDIX A: THIRTY–FIVE COACHING QUESTIONS 215

APPENDIX B: TWENTY REALITY CHECKS 219

APPENDIX C: TWENTY VALIDATE AND CELEBRATE 221

STATEMENTS

APPENDIX D: YOUR PERSONAL COACHING FOR 223

COMMITMENT PLAN

APPENDIX E: EVALUATING YOUR COACHING 227

REFERENCES 233

INDEX 235

ABOUT THE AUTHORS 243

Blurb

Coaching as a Strategy for Improving Performance

"Sustained superior performance occurs, most of all, because people are committed to do their level best all of the time. Coaching is a proven strategy for building such commitment.

This book is about coaching and is based on a combined total of over forty years of coaching experience, researching and writing about coaching, and teaching the value and skills of coaching to others. It describes coaching as a strategy for improving performance that has special utility in today′s climate of intense competitiveness for total customer satisfaction, continuous improvement, and the drive to deliver products and services 100 percent perfect 100 percent of the time. It also describes coaching as a function of helping people discover new and creative solutions to complex and difficult situations, while becoming more committed to taking action."

From the Introduction