Club Management Issues in Australia and North America

ISBN-13: 9780789031648 / Angielski / Miękka / 2006 / 233 str.

Clayton W. Barrows; Nerilee Hing

Opis

As a distinctive sector of the hospitality industry, private clubs have their own unique set of challenges. Club Management Issues in Australia and North America provides a one-of-a-kind exploration of the membership, human resource, and other key management issues of the niche industry of private clubs--on two very different continents. This book closely examines the latest research to provide scholars and practitioners with a clear picture of the economic and social implications springing from the growth of the diverse private club industry while offering cogent discussions on effective management strategies.

Spis treści

• Foreword
  
• Preface
  
• SECTION I: NORTH AMERICA
  
• Declining Membership During an Economic Downturn in U.S. Private Clubs (Raymond R. Ferreira and Catherine M. Gustafson)
  
• An Exploratory Study of Waiting Lists in Private Clubs (Candice E. Clemenz, Seehyung Kim, and Pamela A. Weaver)
  
• Qualities and Characteristics Club Managers Look for in Entry Level Supervisors (Cary C. Countryman and Brett W. Horton)
  
• Select Performance Differences in Equity and Non-Equity Membership Structures Within Private Clubs (Raymond R. Ferreira and Catherine M. Gustafson)
  
• SECTION II: AUSTRALIA
  
• A History of Machine Gambling in the NSW Club Industry: From Community Benefit to Commercialisation (Nerilee Hing)
  
• A Thematic Review of Australia’s Club Management Magazine, 1993-2003 (Lyndall Coomber, Szu-Hann Lee, Yun-Lok Lee, and Grant Cairncross)
  
• A Comparison of Wage Determination in New South Wales and Queensland (Australian) Clubs (Jeremy Buultjens)
  
• Strategic Management of External Change in NSW Registered Clubs (Helen Breen and Kate Innes)
  
• Clubs and Hallmark Events: Two Australian Cases (Paul Weeks and Julie Adams)
  
• Understanding Changing Patron Expectations of Club Offerings: A Consumer Behavioural Approach (Antony Drew and Anton Kriz)
  
• ’The Trouble with Today’s Young Ones…’A Case Study of One Club’s Failed Attempt at Attracting the Youth Market (Leanne Baker)
  
• Index
  
• Reference Notes Included
  

O autorze

Clayton W. Barrows, Nerilee Hing