Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing

ISBN-13: 9780367601058 / Angielski / Miękka / 2020 / 236 str.

Andrew J. R. Stevens

Opis

Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labour studies.

Spis treści

1. Introduction  m2. Political Economy, Post-Industrialism and the Global Division of Knowledge Labor  3. The Political Economy of Offshoring  4. The Global Division of Call Center Work  5. India: Labor Organizing Offshore  6. Centers of Steel  7. Global Division of Knowledge Labor, Global Unionism  8. Conclusion

O autorze

Andrew J.R. Stevens is Assistant Professor of Human Resource Management and Industrial Relations in the Faculty of Business Administration at University of Regina.