By the Numbers

ISBN-13: 9781560915201 / Angielski / Miękka / 1994 / 226 str.

Opis

Many parts managers underestimate the business management expertise, combined with parts knowledge, that is required to efficiently operate a parts department. Author Gary Naples brings twenty years of parts management experience to By the Numbers: Principles of Automotive Parts Management. The book presents basic parts management principles, along with business and personnel management techniques, in an easy-to-understand format. Each chapter begins with an 'illustrative case' which describes a typical situation (pertinent to the chapter's theme) that could occur in 'real-world' parts departments. Chapters cover: Introduction to Parts Management; Inventory Control and Management; Purchasing; Sales; Financial Management; Facility Development and Warehousing; Personnel Management and Development; and Advertising and Marketing. A glossary of key terms is also included. Here are what others have said about By the Numbers: Principles of Automotive Parts Management...'This book provides a wealth of practical information on the business aspects of auto parts operations. It should be required reading for anyone involved in parts sales.' - Ed Murphy.'An extremely relevant book for personnel in the business of operating and managing parts operation. This book is an outstanding procedures manual for both the private and public sectors. It provides both an excellent overview and detailed processes for an effective and efficient parts operation.' - Carl E. Bowker, Jr. 'Naples looks at the needs of parts managers both at car dealerships and at aftermarket firms...recommends some basic policies to help parts managers ensure customer satisfaction... and] discusses issues of concern to parts managers.' - The Autoparts Report