Business Process Management: Practical Guidelines to Successful Implementations

ISBN-13: 9780367771584 / Angielski / Twarda / 2022 / 596 str.

John Jeston

Opis

This book has helped leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership.

Spis treści

Part I. Frequently asked questions   Chapter 1. What is business process management?   Chapter 2. How can we demystify business process management?   Chapter 3. Who should be involved in BPM, and the critical success factors   Chapter 4. When should you do BPM – What are the main drivers and triggers?   Chapter 5. How should you start BPM – Bottom-up or top-down?   Chapter 6. Why is it important to improve business processes before automating them?   Chapter 7. What are the technology components of BPM?   Chapter 8. Should you be customer-centric?   Chapter 9. Why is determining BPM foundations a critical first step?   Chapter 10. Why do you need a structured approach to implementing BPM?   Part II. BPM – How do you do it?   Chapter 11. 7FE framework overview   Chapter 12. Guidelines on how to use the 7FE framework   Chapter 13. Foundations phase   Chapter 14. Enablement phase   Chapter 15. Launch phase   Chapter 16. Understand phase   Chapter 17. Innovate phase   Chapter 18. People phase   Chapter 19. Develop phase   Chapter 20. Implement phase   Chapter 21. Realize phase   Chapter 22. Sustainability phase   Chapter 23. Essentials introduction   Chapter 24. Project management   Chapter 25. People change management   Chapter 26. Leadership   Chapter 27. Organizational sustainability and performance management   Part III. Introduction   Chapter 28. Case studies from the USA, Asia and Europe   Chapter 29. BPM maturity

O autorze

John Jeston has over 40 years’ experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd.