ISBN-13: 9783642230585 / Angielski / Miękka / 2011 / 420 str.
ISBN-13: 9783642230585 / Angielski / Miękka / 2011 / 420 str.
Constitutes the refereed proceedings of the 9th International Conference on Business Process Management, BPM 2011, held in Clermont-Ferrand, France, in August/September 2011. This book contains the papers that address research from computer science, management information science, service-oriented computing, and technology management.