AKTB Workshop.- Analysis of the structure of Germany's energy sector with self-organizing Kohonen maps.- Time-to-Event Modelling for survival and hazard analysis of Stroke clinical case.- Automatically Extracting Insurance Contract Knowledge Using NLP.- Analyzing Medical Data with Process Mining: a COVID-19 Case Study.- Problem Domain Example of Knowledge-Based Enterprise Model Usage for Different UML Behavioral Models Generation.- BIS Education Workshop.- Reconsidering the Challenges of BIS Education in Light of the COVID Pandemic.- COVID-19-related challenges in business information systems education: experiences from Slovenia.- Successful Project Completion During the COVID-19 Pandemic - A Lesson Learnt.- Comparative analysis of highly ranked BIS degree programs.- DigBD Workshop.- Multi-Agent System for Weather Forecasting in India.- Towards a Data Collection Quality Model for Big Data Applications.- Investigating the Incorporation of Big Data in Management Information Systems.- The Perception of Test Driven Development in Computer Science - Outline for a Structured Literature Review.- DigEx Workshop.- Influence of Augmented Reality on Consumer Behaviour in Online Retailing.- Personality Based Data-driven Personalizationas as an Integral Part of the Mobile Application.- iCRM Workshop.- Social CRM as a business strategy: developing the dynamic capabilities of Micro and Small Businesses.- Gaining Insights on Student Satisfaction by applying Social CRM techniques for Higher Education Institutions.- Understanding Customer-induced Orchestration of Services: A Review of Drivers and Concepts.- QOD Workshop.- A high-resolution urban land surface dataset for the Hong Kong-Shenzhen area.- Review of literature on Open Data for scalability and operation efficiency of electric bus fleets.- Challenges of Mining Twitter Data for Analyzing Service Performance: A Case study of Transportation Service in Malaysia.- Data quality assessment of comma separated values using linked data approach.- Spatio-temporal data sources integration with ontology for road accidents analysis.- BITA Workshop.- IT-Service Value Modeling: A Systematic Literature Analysis.- Consolidating Academic and Practical Guidelines for Digital Transformation.- Integrated Security Management of Public and Private Sector for Critical Infrastructures - Problem Investigation.- Market Launch and Regulative Assessment of ICT-based Medical Devices: Case Study and Problem Definition.- BSCT Workshop.- A Probabilistic Logic Model of Lightning Network.- Enabling Electronic Bills of Lading by Using a Private Blockchain.- Modeling the Resilience of the Cryptocurrency Market to COVID-19.- Fast payment systems dynamics: lessons from diffusion of innovation models.- A Meta-Review of Blockchain Adoption Literature in Supply Chain.
This book constitutes revised papers from the eight workshops which were held during June 2021 at the 24th International Conference on Business Information Systems, BIS 2021. The conference was planned to take place in Hannover, Germany, and changed to a fully online event due to the COVID-19 pandemic. There was a total of 67 submissions to all workshops of which 31 papers were accepted for publication. The workshops included in this volume are: AKTB 2021: 12th Workshop on Applications of Knowledge-Based Technologies in Business; BisEd 2021: BIS Education: Trends and Challenges; DigBD 2021: 1st Workshop on Digitization in the Flux of Big Data Scenarios; DigEx 2021: 3rd International Workshop on transforming the Digital Customer Experience; iCRM 2021: 6th International Workshop on Integrated Social CRM; QOD 2021: 4th Workshop on Quality of Open Data; BITA 2021: 12th Workshop on Business and IT Alignment; BSCT 2021: 4th Workshop on Blockchain and Smart Contract Technologies.