Business Continuity Planning: Increasing Workplace Resilience to Disasters

ISBN-13: 9780128138441 / Angielski / Miękka / 2020 / 208 str.

Brenda Phillips

Spis treści

Chapter One. The Challenges of Business Continuity Planning

Introduction

What Most Businesses Do (Not Do) in a Disaster

Hazards that Become (Business) Disasters

• Natural Hazards

• Tsunamis and Cascading Events
• Hurricanes and Cyclones
• Floods
• Earthquakes
• Volcanos
• Tornadoes
• Hazardous Materials
• Technological Disruptions
• Terrorism and Active Attackers
• Pandemics

Types of Disaster Planning

• Mitigation Planning
• Preparedness and Planning
• Response Planning
• Recovery and Business Continuity Planning

The Benefits of Business Continuity Planning (BCP)

• Mission fulfillment
• The financial bottom line
• Loss containment
• Customer bases
• Human resources
• Diversity in the business community

Essential Principles for BC Planning

• Involvement and inclusion
• Planning is a process
• Evidence-based planning
• A culture of continuity

Upcoming Chapters

Chapter Two. Setting the Stage

The Challenges of Business Continuity Planning

• Getting people's attention
• Securing a commitment from the CEO
• Lack of knowledge or understanding
• Educating and involving people on planning as a process

The Effects of Disasters on Businesses

• Direct impacts
• Indirect impacts
• Downtime
• Displacement
• Impacts on employees
• Impacts on customers
• Businesses that fail

Essential Actions for Starting the Planning Process

• Get a team together
• Establish a timeline
• Kick off the BCP effort
• Build and maintain momentum

Chapter Three. Pre-planning Steps to Launch BCP

Introduction

Hazard Identification

• Sources of hazard information
• How to write up a hazard identification

Risk Assessment

• Understanding probabilities and historic trends
• Crafting Scenarios

Loss Estimation

• Kinds of losses to estimate
• Broader community impacts

Business impact analysis

Determining Acceptable Losses

Mitigating Losses

Essential Actions

Chapter Four. Parts of a Business Continuity Plan

Scenarios and Decision-Making

• Pandemic
• Technology Disruptions
• Natural Disasters

Critical Functions

• Prioritizing Critical Functions
• Work Teams

Assets and Workarounds

Essential Partnerships

Essential Actions to Take

Chapter Five. Managing Disruptions

Introduction

Infrastructure Disruptions

• Anticipating Disruptions
• Utilities
• Communication and Information Technology
• Transportation arteries and supply chains

Downtime Management

• How utilities get back on
• The role of critical function work teams

Displacement Management

• Site displacement
• Functional displacement
• Population displacement

Restoring Critical Functions

Essential Actions

Chapter Six. Managing Human Resources

Introduction

Case Examples

• Terrorism
• Natural Disaster
• Pandemic

The Critical Role of Human Resources Management

• Business Continuity Planning for Human Resource Management
• Preparing Employees for Disruptions

What Employees May Experience

• Personal Impacts
• Professional Impacts

What Employers May Experience

• Coping with Employee Impacts
• Coping with Immediate Business Impacts

Navigating Recovery

• Transitioning from Response to Recovery

• The 2004 Tsunami
• The 1989 Loma Prieta Earthquake
• Recognizing and Rewarding Employees

Essential Actions

Chapter 7. Strengthening and Testing your Business Continuity Plan

Introduction

Training on the BCP

• Why you need to know the plan
• Teachable moments
• Training options
• What to train on

Creating scenarios

· Exercises

• Tabletop
• Full scale
• Field

Virtual/Simulations

· Creating a culture of preparedness

Essential Actions

Chapter 8. Becoming More Resilient

Introduction

• Disaster losses and future predictions

Resilience

• The Sendai Framework

Mitigation

• The purpose of mitigation
• Becoming a champion for mitigation

The Recovery Process

• Employee support
• Flexibility
• Sustainability

Essential Actions

Appendix1. Emergency Response Planning Basics2. Mitigation Planning Basics3. Essential Tools and Resources for BCP (worksheets, checklists, etc.)