Building Total Quality: A Guide for Management

ISBN-13: 9789401046756 / Angielski / Miękka / 2013 / 303 str.

T. Conti

Opis

Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation

Recenzje

It offers ideas for quality improvement that no management can afford to neglect if it is serious about success. - Quality World; ... a useful contribution to the further development of quality as a business performance improvement process. - Planning Production and Control; I recommend this book for series reading by curious people trying to build and maintain TQM within their company - Manufacturing Engineer

Spis treści

Quality today. The total quality model. The model at work: the improvement planning process. Improvement action and process management. Learning to cope with change and continuous improvement: the education process. The economics of quality. Assessing company quality: self-assessment, certification, quality awards.